Privacy Policy

1. Information We Collect

We collect various types of information to provide exceptional, evidence-based mental health care.

• Personal information you provide voluntarily
• Protected Health Information (PHI) as defined by HIPAA
• Insurance and billing information
• Website usage, analytics, and technical data

2. How We Use Your Information

Your information is used only for legitimate healthcare and administrative purposes, including:

• Providing mental health treatment
• Coordinating care with healthcare providers
• Scheduling appointments and communication
• Insurance verification and billing
• Improving our services and website

3. How We Protect Your Information

We use industry-standard security practices, HIPAA-compliant systems, encrypted data storage, and controlled staff access to protect your sensitive information.

4. Sharing Your Information

We share information only when necessary and legally permitted:

• With your consent
• For insurance and billing purposes
• To comply with legal or safety requirements
• To coordinate ongoing patient care

5. Cookies & Tracking Technology

Our website may use cookies, analytics tools, and tracking technologies to improve performance, personalize your experience, and analyze usage patterns.

6. Your Rights

You have the right to:

• Access your medical records
• Request corrections or updates
• Limit how your data is used
• Request confidential communications
• File a privacy complaint if you believe your rights were violated

To exercise your rights, contact us at: info@consolamentalhealth.com / info@gracementalhealth.com

7. Children’s Privacy

We provide mental health services to children with proper parental consent. Our website is not intended for users under age 13 without supervision.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised date.